GENESYS GVP PDF

About Genesys. Genesys is the world’s leading provider of customer service and contact center software—with more than 4, customers in 80 countries. The Genesys Voice Platform (GVP) provides a standards-based VoiceXML platform that provides enterprises and call centers with the latest support for b. Genesys Voice Platform (GVP) is a standards-based software platform that enables businesses to manage inbound and outbound customer interactions 24×7.

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Support for installing and configuring multiple instances of the same component with the Genesys Administrator Installation Wizard. Uses OpenSSL libraries version 1.

Use this document for information on how to configure a proactive contact solution, that relies on Genesys Voice Platform, Outbound Contact, and Genesys Studio. The following list describes specific third-party code and functionality for this product:.

Genesys recommends that customers use this feature in a lower version of the software until an appropriate resolution is provided for this issue.

Please see the product manager. Use the option [mpc] mediamgr. GVP integrates with IBM WebSphere Voice Server to provide touchtone access to applications and speech recognition technology that captures information needed to route and resolve customer requests. RM supports geo-location based selection of the record IVR profile, configured by the gvp. Click on your product for details on included third-party software.

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Availability of GVP media services as a separate media server component.

Documentation/GVP – Genesys Documentation

Proactive Contact Solution 8. This product includes software developed by DOM4J. Support for ‘Active’ and ‘Passive’ resources, allowing additional HA configurations.

Support for Red Hat Enterprise Linux 5, bit in bit compatibility mode. This product includes the 3GPP In some instances, the Media Server might not be able to play prompts on Linux. Redistributions of egnesys code must retain the above copyright notice, this list of conditions and the following disclaimer.

Versions that GVP is compatible with: As companies move away from proprietary platforms and instead shift toward open, standards-based voice portal platforms, Genesys has increased its market share based on the success of its open standards software solution, Genesys Voice Platform GVP.

Configuration Server Message Server Databases: Enable this behavior with the [http]ResponseHeaders configuration parameter.

MCP supports pass-through when caller and agent are using the same codecs and GIR recording is enabled. For optimal performance, Genesys recommends a maximum number of tenants per multi-tenant deployment. The following products include specific third-party code and functionality.

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Genesys Voice Platform (GVP) [v5]

Or, configure the gvp. See the CTIC 9. If a GVP 8. See the Supplementary Services Gateway 9. Media Layer Enhancements, including support for flexible RTP packet sizes, jitter management, and type of service marking for outbound packets. Extended ASR error events. Talker boards are available in the Brazilian IVR market only.

So Venesys can be used to provide augmented routing and agent services in addition to self-service applications, proactive contact solutions and outbound calling media. Functioning beyond traditional IVR systems, GVP provides touch-tone access to applications and incorporates speech recognition technology and video for conversational exchanges, better to identify and resolve customer requests.

Genesys Voice Platform (GVP)

Interoperates with SIP Server 8. Support for Resource Manager hot-standby failover. Dual stack IPv6, IPv4.